Technical Support

If you are having difficulties with your software, please use the following methods to contact eConnect Technical Support.

 

You can reach support the following ways:

 

For fastest service, email a detailed description of the issue, including the following information to eConnect@FutureHealthSoftware.com.

  1. Description of the problem

  2. Specifically where you clicked, step-by-step,  that led to the problem (so that we can recreate the problem)

  3. Date the problem occurred and approximate time, if known

  4. Have there been any recent updates/changes to hardware or software? (e.g., Windows update)

You can also use the SmartCloud Support Hotline at (800) 901-5693.

 

For fastest service, email a detailed description of the question or issue to VOS@FutureHealthSoftware.com.

You can also use the SmartServer Support Hotline at (800) 507-2074.

 

Submit your detailed question to MU@FutureHealthSoftware.com.